BXConnect

Refund and Dispute Policy

Last Updated: 2025-04-23

Thank you for choosing BxConnect! We are committed to providing high-quality services to our customers. This Refund and Dispute Policy outlines the terms under which refunds may be issued and how disputes will be handled for subscriptions to our software-as-a-service (SaaS) platform.

1. Subscription Billing and Cancellations

Our services are offered on a subscription basis, billed monthly in advance.

Subscriptions automatically renew unless canceled prior to the next billing cycle.

You may cancel your subscription at any time through your account settings. Your access to the service will continue until the end of your current billing period. No refunds will be issued for partial months or unused services after cancellation.

2. Refund Eligibility

Refunds are generally not provided for monthly subscription fees once they have been charged.

Exceptions may be made in the case of:

To request a refund under one of these exceptions, please contact our support team within 14 days of the charge at:
📧 support@bxconnect.net

3. Dispute Resolution Process

If you believe there has been an error with a charge on your account, we encourage you to contact our support team before initiating a chargeback through your bank or credit card provider.

Our team will work with you in good faith to resolve any billing concerns promptly.

Initiating a chargeback without first contacting us may delay the resolution process and may result in the suspension of your account.

4. Chargebacks

We take fraudulent chargebacks seriously. If a chargeback is filed after services have been rendered without a valid reason, we reserve the right to dispute the chargeback with supporting documentation.

Continued abuse of the chargeback process may result in the permanent termination of your account.

5. Contact Information

If you have any questions about this Refund and Dispute Policy, please contact us at:

📧 📧 support@bxconnect.net

6. Policy Changes

We reserve the right to modify this Refund and Dispute Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of the service after any such changes constitutes your acceptance of the revised policy.